FAQ
PRODUCT
What products does VEEP offer?
VEEP develops and sells innovative designer furniture for indoors and outdoors. Our product lines are constantly being expanded - you can find an overview of our current range here.
Is VEEP furniture delivered assembled, and if not, do I need a professional to assemble it?
VEEP furniture is delivered partially assembled and, thanks to its simple plug-in system, can be put together yourself particularly quickly and easily. Detailed assembly and user instructions with all steps and information are included with every delivery, so anyone can assemble it without any problems.
Care instructions
VEEP furniture is particularly easy to care for. The fabric covers are water- and dirt-repellent and can be cleaned with a damp cloth if needed. The table tops can also easily be wiped with a damp cloth and a mild cleaning agent.
You will also find detailed care instructions in every instruction manual.
DELIVERY
How is VEEP furniture delivered?
VEEP furniture is securely packed and, thanks to its small package size, conveniently delivered right to your front door by parcel service.
How long does shipping take?
Delivery takes between 2 and 4 days, depending on the delivery address. You can check the exact delivery times directly with our logistics partner when you order, or on the tracking page here.
Where does VEEP deliver?
VEEP is currently available in Austria, Germany, Spain and Switzerland. If you have special requests regarding the delivery address, just get in touch - we'll surely find a suitable solution for you!
ORDER
Which payment methods do you offer?
We accept:
- Direct debit
- All major credit cards
- PayPal
- Google Pay, Apple Pay, Shop Pay and
- Pay later with Klarna
Will I receive an order confirmation and invoice from you?
Yes - after your order, we will send a confirmation to the email address you provided.
I haven't received an order confirmation or shipping notification. What can I do?
Please contact our VEEP support team at: support@veep-design.com
Can I change or cancel my order?
Please contact our support team at: support@veep-design.com
Do I have to register as a customer to place an order?
Of course, you can also place your order as a guest without a customer account.
I made a mistake in my details - how can I correct it?
Please contact our VEEP support team at: support@veep-design.com
I haven't received my product - what can I do?
Please contact our VEEP support team at: support@veep-design.com
I have a general question about my order or a problem with my order - who can I contact?
For general questions or questions about your order, feel free to contact our support team at support@veep-design.com.
We do our best to answer your request as quickly as possible.
RETURNS & EXCHANGES
Can I exchange my product? What do I need to consider?
If, against all expectations, something is not right with your order, you are welcome to exchange it. Please contact our VEEP support team at support@veep-design.com.
Please note that return shipping is at your expense and we can only accept undamaged goods.
How do exchanges and refunds work?
If you would like to exchange or return your item, please contact our service team at: support@veep-design.com
I received the wrong product. What can I do?
Please contact our support team at: support@veep-design.com